Refund & Return Policy

Returns
Plants and pots are fragile, and occasional damages are inevitable despite our efforts. If your plant or pot arrives damaged, please email info@wellpottedplants.com within 24 hours and include your order number and a photograph of the damage. We will either refund you or offer a replacement if the item is no longer in stock.

Due to the perishable and delicate nature of plants, we cannot accept returns outside of damages. The appearance of the plant on the website may differ slightly from the one delivered since every plant is unique and their growth is seasonal.

If you are returning a pot, you are responsible for the return shipping costs. Returns are accepted within 24 hours of receipt only if the plants are damaged or the wrong product. Email info@wellpottedplants.com with your order number and we will process your refund as soon as we receive the item in the condition it was sent. Refunds will be issued to the original payment method within 10–45 days, depending on your bank. Please keep the proof of delivery receipt.

Exchanges
Exchanges are accepted for damaged items or incorrect deliveries. Approved returns must be sent back by the customer. Collection by the supplier is not available. Requests made after the 24-hour period will not be accepted.

Important Notice – Customized Artificial Plants
All customized artificial plants are non-returnable and non-refundable once delivery has been accepted, as these items are made to order.

Exceptions apply only if the delivered item is of an incorrect size or pot, or does not match the confirmed order. In such cases, customers must notify us within 24 hours of delivery with supporting photos.