Refund Policy
Plants and pots are fragile, and occasional damages are inevitable despite our efforts. If your plant or pot arrives damaged, please email Info@wellpottedplants.com within 24 hours and include your order number, a photograph of the damage and we'll take care of you. If your damaged plant or pot is no longer in stock, we will refund you or offer a replacement.
Due to the perishable and delicate nature of plants, we cannot accept returns outside of damages. As with all living things, the appearance of the plant on the website may differ slightly to the one delivered since there may be some natural variation to the plant as every plant is unique and their growth is seasonal.
company mail: Info@wellpottedplants.com
If you are looking to return your pot, you'll need to cover the return shipping costs. We accept returns within 24 hours of receipt only if the plants are damaged or the wrong product. Email us at Info@wellpottedplants.com with your order number and let us know if you’re returning the item and we will process your refund as soon as we receive the item in the condition we sent it out. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Please keep the proof of delivery receipt.